Salon Policies

P A T C H   T E S T I N G   P O L I C Y

It is salon policy for clients to have a patch test at least 48 hours prior to the following treatments:

  • Hair Colour
  • HD brows
  • Brow/lash tinting
  • YUMI Lash lift
  • Novalash eyelash extensions
  • Microblading
  • Brow Lamination

Any new or existing client that has not had a patch test with Hair Ministry in the past 6 months must have a patch test.  It is manufactures guidelines to re-patch test clients who are:

  • pregnant
  • breast-feeding  
  • had medical/prescription changes since their last treatment.

New manufacturers guidelines for YUMI LASH LIFT and HD BROWS means we can no longer carry out a patch test or these particular services on anybody who is currently pregnant or breastfeeding. We are sorry for any inconvenience. 

If a client does NOT have an up to date patch test on record, then the treatment may have to be adjusted accordingly or we reserve the right to rearrange the appointment for a later date.

Please note: This policy is for client health & safety and to protect our salons professional duty of care.


Contracting COVID-19 or receiving the COVID-19 vaccination is classed as a medical change. As COVID can be asymptomatic and with the rollout of the vaccination program we must patch test ALL clients before their first hair colour/beauty treatment from lockdown.

You must have another patch test if you have tested positive for COVID-19 or had a COVID vaccination since your last colour, or any of the treatments listed above, as this may impact your risk level of having a reaction. 

If you have had a COVID vaccination, we will wait at least TWO WEEKS after, before we perform a patch test just in case a reaction presents itself and the cause can be determined. 

A 'Patch Test' (hair colour) or (beauty) is now available to book online under the 'Consultation' category. This must be booked as close as possible to your scheduled treatment but at least 48hrs before. Contracting or having a vaccination for COVID-19 means we have to carry out a new patch test. Keeping the time period between your patch test and scheduled treatment close reduces the likelihood of having to reschedule your appointment.



C O V I D - 1 9   T R A V E L   P O L I C Y

Our main priority is the health & safety of our team and visiting clients. We kindly ask you DO NOT attend the salon when returning from outside of the UK for at least 14 days.

We understand the government do not require a quarantine from some countries however, Hair Ministry wish to implement this policy for ALL travel from outside the UK as an extra precaution to protect the wellbeing of our teams and visitors.

If you have an appointment within 14 days of returning to the UK, please contact us to reschedule for a later date.

We appreciate your understanding and co-operation with our policies.

C A N C E L L A T I O N   P O L I C Y

We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.

We understand that sometimes you may have to cancel an appointment. We kindly request you provide at least 24 hours’ notice, otherwise an advanced payment in full will be taken to secure your next appointment.  

This policy also applies to repeated late arrivals or no-show clients.

D E P O S I T   P O L I C Y 

New Clients

A deposit of  the cost of your colour service will be charged if you are a new client to Hair Ministry Salons. We may also take a deposit for any appointments that are of a longer duration but will be advised upon booking. 

The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 24 hours’ notice.

The deposit is non-refundable if you give us less than 24 hours’ notice.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

A D D I T I O N A L   T I M E   P O L I C Y

Please be advised our prices are based on standard service timings. If a service proceeds to take the stylist longer, due to long or thick hair, or if a large amount of product is required, an additional price of £16 is applied per 15 minutes.  

C H I L D   S A F E T Y   P O L I C Y

Due to the use of sharp tools, hazardous equipment and chemical products we politely ask young children do not wander about the salon unsupervised. We appreciate young children may need to accompany a family member in our beauty treatment rooms, so we ask clients be mindful of possible hazards before entering. 

Hair Ministry thanks you for your support and co operation to continue doing what we love. Safely.