Salon Policies

P A T C H   T E S T I N G   P O L I C Y

It is salon policy for all colour, tinting, perming & lash clients to have a patch test at least 48 hours prior to the treatment. Any new or existing client that has not had a treatment requiring a patch test with Hair Ministry in the past 12 months must have a patch test. It is manufactures guidelines to re-patch test clients who are pregnant, breast-feeding or had medical/prescription changes. If a client does NOT have an up to date patch test on record, then the treatment may have to be adjusted accordingly or we reserve the right to rearrange the appointment for a later date.

Please note: This policy is for client health & safety and to protect our salons professional duty of care.

C A N C E L L A T I O N   P O L I C Y

We appreciate sometimes you may need to cancel or reschedule your appointment. We kindly request you provide at least 24 hours notice. Failure to provide sufficient notice may mean we need to charge a 100% non-refundable deposit to secure your next appointment. 

A D D I T I O N A L   T I M E   P O L I C Y

Please be advised our prices are based on standard service timings. If a service proceeds to take the stylist longer, due to long or thick hair, or if a large amount of product is required, an additional price of £16 is applied per 15 minutes.  

C H I L D   S A F E T Y   P O L I C Y

Due to the use of sharp tools, hazardous equipment and chemical products we politely ask young children do not wander about the salon unsupervised. We appreciate young children may need to accompany a family member in our beauty treatment rooms, so we ask clients be mindful of possible hazards before entering. 

Hair Ministry thanks you for your support and co operation to continue doing what we love. Safely.