Salon Policies

C O V I D - 1 9   T R A V E L   P O L I C Y

Our main priority is the health & safety of our team and visiting clients. We kindly ask you DO NOT attend the salon when returning from outside of the UK for at least 14 days.

We understand the government do not require a quarantine from some countries however, Hair Ministry wish to implement this policy for ALL travel from outside the UK as an extra precaution to protect the wellbeing of our teams and visitors.

If you have an appointment within 14 days of returning to the UK, please contact us to reschedule for a later date.

We appreciate your understanding and co-operation with our policies.

P A T C H   T E S T I N G   P O L I C Y

It is salon policy for all colour, tinting, perming & lash clients to have a patch test at least 48 hours prior to the treatment. Any new or existing client that has not had a treatment requiring a patch test with Hair Ministry in the past 12 months must have a patch test. It is manufactures guidelines to re-patch test clients who are pregnant, breast-feeding or had medical/prescription changes. If a client does NOT have an up to date patch test on record, then the treatment may have to be adjusted accordingly or we reserve the right to rearrange the appointment for a later date.

Please note: This policy is for client health & safety and to protect our salons professional duty of care.

C A N C E L L A T I O N   P O L I C Y

We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.

We understand that sometimes you may have to cancel an appointment. We kindly request you provide at least 24 hours’ notice, otherwise an advanced payment in full will be taken to secure your next appointment.  

This policy also applies to repeated late arrivals or no-show clients.

D E P O S I T   P O L I C Y  - commencing October 1st 2020

New Clients

A deposit of 50% of the cost of your treatment will be charged if you:

  • are a new client for your first two visits.

 

Existing Clients

A deposit of 50% of the cost of your service or treatment will be charged if you:

  • are booking for an appointment totalling a cost of £100 plus

 

The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 24 hours’ notice.

The deposit is non-refundable if you give us less than 24 hours’ notice.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

A D D I T I O N A L   T I M E   P O L I C Y

Please be advised our prices are based on standard service timings. If a service proceeds to take the stylist longer, due to long or thick hair, or if a large amount of product is required, an additional price of £16 is applied per 15 minutes.  

C H I L D   S A F E T Y   P O L I C Y

Due to the use of sharp tools, hazardous equipment and chemical products we politely ask young children do not wander about the salon unsupervised. We appreciate young children may need to accompany a family member in our beauty treatment rooms, so we ask clients be mindful of possible hazards before entering. 

Hair Ministry thanks you for your support and co operation to continue doing what we love. Safely.