Salon Policies

P A T C H   T E S T I N G   P O L I C Y

It is salon policy for all clients having 

  • Hair Colour
  • HD brows**
  • Brow/lash tinting,
  • YUMI Lash lift**
  • Lash extensions
  • Microblading
  • Brow Lamination

to have a patch test at least 48hrs prior to the treatment. We kindly ask the patch test be booked as close to the appointment as possible. 

You require a patch test for the treatments listed above if

  • you are a new client to the treatment at Hair Ministry
  • you are an existing client that has not had a patch test within 6 months
  • if it is your first treatment returning from lockdown (as COVID can be asymptomatic and with the roll out of the vaccination program we must patch test ALL clients before their first hair colour/beauty treatment from lockdown)

It is manufactures guidelines to patch test again if

  • you are pregnant*
  • you are breast-feeding*  
  • you have had medical/prescription changes since your last treatment
  • you have experienced an adverse reaction to COVID or the COVID vaccination

Please be aware the following treatments require a NEW PATCH TEST following a positive test for COVID and following EACH COVID vaccination:

  • HD Brows**
  • Brow Lamination**
  • Microblading
  • YUMI Lash Lift**

If you have had a vaccination, we will wait at least TWO WEEKS after, before we perform a patch test just in case a reaction presents itself and the cause can be determined.  

If it is found we do NOT have an up to date patch test on record, then the treatment may have to be adjusted accordingly or we reserve the right to rearrange the appointment for a later date.  

Patch Test

If any reaction occurs during the processing time or during the following 48 hours, rinse immediately and a colouration will not be performed. This test represents an important precaution. However, be aware that even if a test has been carried out you may still experience an allergic reaction when colouring the hair. The patch test is not a guarantee of avoiding future allergic reactions. Please consult a doctor if there are any doubts.

**New manufacturers guidelines for YUMI LASH LIFT and HD BROWS & BROW LAMINATION means we can no longer carry out a patch test or these particular services on anybody who is currently pregnant or breastfeeding. We are sorry for any inconvenience. 

Please note: This policy is for client health & safety and to protect our salons professional duty of care.

 

 

 

C A N C E L L A T I O N   P O L I C Y

We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.

We understand that sometimes you may have to cancel an appointment. We kindly request you provide at least 24 hours’ notice, otherwise an advanced payment in full will be taken to secure your next appointment.  

This policy also applies to repeated late arrivals or no-show clients.

D E P O S I T   P O L I C Y 

Booking over the phone or in salons.

A deposit of  the cost of your colour service will be charged if you are a new client to Hair Ministry Salons. We may also take a deposit for any appointments that are of a longer duration but will be advised upon booking. 

The deposit will be taken when you book your appointment in salon and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 24 hours’ notice.

The deposit is non-refundable if you give us less than 24 hours’ notice.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

Online Bookings

If you are a new client, you will be required to pay a 50% deposit to secure your online booking for your first 2 visits. Any further bookings the deposit will be considerably lower. 

Beauty treatments require a 50% deposit to secure the online booking (excluding Beaut-tia-ful Brows services & special offers) A member of the team will be in contact to take a deposit over the phone for packages & special offers.

The deposit will be fully refunded if you cancel, as long as you give us at least 24 hours’ notice.

The deposit is non-refundable if you give us less than 24 hours’ notice or you miss the appointment without giving notice.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

A D D I T I O N A L   T I M E   P O L I C Y

Please be advised our prices are based on standard service timings. If a service proceeds to take the stylist longer, due to long or thick hair, or if a large amount of product is required, an additional price of £16 is applied per 15 minutes.  

C H I L D   S A F E T Y   P O L I C Y

Due to the use of sharp tools, hazardous equipment and chemical products we politely ask young children do not wander about the salon unsupervised. We appreciate young children may need to accompany a family member in our beauty treatment rooms, so we ask clients be mindful of possible hazards before entering. 

Hair Ministry thanks you for your support and co operation to continue doing what we love. Safely.