Hey there, we miss you! Firstly, we would like to thank you for your continued support during this time. Your kind messages are much appreciated and we hope you are all keeping safe and well! Many of you have been in touch regarding your appointments so we thought it would be helpful to let you know how we are managing our future bookings.
NHBF Statement issued Monday 11th May
What if I have missed an appointment due to COVID-19?
Oh, it's a pain right? Of course we know everyone's health and safety is most important so it's for the best. We are sorry your appointment was missed but we are committed to make sure you are prioritised when we do get a reopening date. Our fabulous team will dedicate time to contact clients who had an appointment with us during the closure. Your booked appointment will remain in our system and we will be working in date order as to prioritise those who have been waiting the longest.
What if I want to postpone or cancel my current appointment?
We understand this is a difficult time and will affect everyone differently. You may feel you wish to be as safe as possible and want to push back or even cancel your appointment. This is ok, we kindly ask you let us know in advance. You can contact us here
How can I book a future appointment?
Until a reopening date is confirmed we will be temporarily postponing taking any future appointments and disabling online bookings. We appreciate this may be frustrating however, it ensures we do not have to keep contacting you regarding your appointments as the situation changes. It allows us to put the fairest system in place for clients who have missed their appointments.
If you are keen to secure an appointment we encourage you to download our app ready for when we do reopen. You can then be one of the first to choose from the available dates, time and stylist/therapist that suits you as well as adjust at your leisure! You can easily download our app for FREE below.
We are made up that so many of you can't wait to come see us again and understand you may be anxious to secure an appointment. If you did not miss an appointment but wish to book please fill out the form at the bottom of this page to request a call back when we are back in the salon.
All clients who have missed an appointment will automatically be added to our priority list. You will be contacted first once we know our reopening date. There is no obligation to take an appointment but we want to give you first refusal.
We can not wait to welcome back through the salon doors!! In the meantime, please stay safe at home, relax and browse our suggestions for self care and ways to enjoy being at home in our blog posts
Hair Ministry x