Frequently Asked Questions

Click the relevant topic below for help with your query.

Booking an Appointment
Patch Testing
Finding The Right Stylist
Beauty at Hair Ministry
Online Booking
Salon Policies
Academy Models
Lumi Facial FAQs
Is Hair Ministry a Covid-Secure salon?
What are your opening hours?
How can I book a hair appointment at Hair Ministry?
Do you have late night opening at Hair Ministry?
Do you have a waiting list if I can't secure an appointment when I had hoped?
Do you offer hair consultations & who needs one?
Which treatments require a patch test?
Do I need a patch test if I've visited you in the past and had one?
I've coloured my hair loads in the past at home and professionally, does this mean I don't need a patch test?
What if I have a reaction to the patch test?
How do you carry out a patch test?
How do I book a patch test?
Do you offer barber haircuts for men?
Which stylist is right for me?
How much do you charge for a cut & blow dry?
How do I know you're the right salon for me?
What beauty treatments do you offer?
Do you do acrylic nails?
Can you infill lashes that have been done else where?
Do you infill gels that have been done else where?
Do you offer beauty services at all of your Hair Ministry Ipswich salons?
What lash extensions do you do?
What products do you use for facials?
Do you offer spray tanning?
Do I Have To Pay a Deposit When I Book Online?
Do I Need To Book My Patch Test Online?
What If There Is Limited Availability?
Patch Testing Policy
Cancellation/No Show Policy
Deposit Policy
Additional Time Policy
Child Safety Policy
What Days Are Model Appointments at The Academy?
Is There Anything I Need To Know Before My Appointment?
How Much Do Model Appointments Cost at The Academy?
What Type Of Hair Services Can I Have At The Academy?
Celeb o2 Facial - The Luxury One
The Lumi Oxypure - Dry, Congested Skin
The Lumi Lift - Tighten Skin & Refine Pores
The Lumi Sculpt - Tone & Sculpt Sagging Skin
The Lumi Hydrate - Dehydrated & Sensitive Skin
The Lumi Infuse - Uneven Skin Tone & Age Spots
The Lumi Clear - Anti-Ageing & Scar Improvement
The Lumi ClearDerm - Oily Acne Prone Skin
The Lumi Express - A Bit Of Everything!

Hair Ministry has a firm focus on keeping our clients and team safe. As well as maintaining a spotless salon, we also adhere to all of the Government guidelines regarding Covid, including social distancing and personal hygiene. Read about our Covid safety measures here.

We love welcoming clients old and new into our Hair Ministry Salons located around Ipswich. You can see the opening times for each of our salons here:

Foxhall Road

Pinewood

Kesgrave

Capel St Mary

It's very easy to book a hair appointment at Hair Ministry. You can call us on:

Foxhall 01473 716654

Pinewood 01473687758

Kesgrave 01473 551305

Capel 01473 310273

Book online here or download our app here

Our late opening hours are a Wednesday and Thursday these are 11am - 8pm.

Yes you can register you interest at either one of our salons:

Foxhall

Pinewood

Kesgrave

Capel

Alternatively you can just call your chosen salon and a member of our reception team will be happy to add you.

Yes, we offer free hair consultations to help you find the perfect haircut, style or colour for you. During a detailed hair consultation we will analyse your hair, discuss your daily hair routines and come up with some ideas of hairstyles and colours that will suit you. If you are new to Hair Ministry or an existing client that is thinking about having a big colour change i.e light to dark or dark to light, we will need to carry out a full consultation.

You can book your complimentary consultation here.

It is salon policy for clients to have a patch test at least 48 hours prior to the following treatments:

  • Hair colour
  • HD Brows
  • Brow/lash tinting
  • Yumi lash lift
  • Novalash eyelash extensions
  • Microblading
  • Brow lamination

See our full patch testing policy & information on patch testing and COVID here.

Any new or existing client that has not had a patch test with Hair Ministry in the last 6 months must have a patch test. It is manufacturers guidelines to re-patch test clients who are:

  • Pregnant
  • Breastfeeding
  • Had medical/prescription changes since last treatment

If you have been very ill with covid or had an adverse reaction to the covid vaccine we will need to carry out a patch test before we can colour you hair again.

Please be aware the following treatments require a NEW PATCH TEST following a positive test for COVID and following EACH COVID vaccination:

  • HD Brows**
  • Brow Lamination**
  • Microblading
  • YUMI Lash Lift**

*New manufacturers guidelines for YUMI LASH LIFT and HD BROWS means we can no longer carry out a patch test or these particular services on anybody who is currently pregnant or breastfeeding. We are sorry for any inconvenience. 

We always carry out a patch test on new clients and anybody who hasn't had their hair coloured in the past 6 mont, no matter what else has been used in between time. We also advise calling ahead of your appointment if you are considering having a big colour change as we will need to re-patch test you and possibly take a strand test of your hair.

If you notice any irritation, redness, swelling or itching around the site of the patch test please wash it immediately and let us know, seek medical help if needed. We will advise you the next step from there.

You will need to book in for a consultation in the week running up to your colour/beauty appointment, but no later then 48 hours prior to the treatment booking. We test on the inside crease of your arm as this provides better visibility to any possible reaction. We use a small amount of colour from our semi permanent range on one arm and permanent range on the other. For beauty treatments we use a small amount of the product that will be used for your particular treatment on the inside crease of your arm. It is important to then wait 48 hours for any type of reaction to occur before the colour/beauty service.

When booking over the phone a member of our reception team will also book this for you. If you're booking online you can find the option to book a patch test under consultations.

Book online here.

We are a unisex salon offering haircutting and styling for men and women.

All of our stylists have been through a training programme to ensure they meet the Hair Ministry standard. Each salon has a team of highly skilled stylists but some have more experience then others which is reflected in their job title and our pricing structure. For more creative cuts and colour, such as balayage and colour correction, short hair styling and under cutting, we recommend you book in with one of our more experienced stylists - senior stylist/director. If you need some advise please call your chosen salon and we will be happy to help.

Our prices vary depending on which level of stylist you choose and whether you are booking in for a trim or a restyle. You can check all of our prices here.

We have a team of highly skilled stylists, we still provide regular training and education no matter how experienced the stylist is. This keeps us up to date on all the latest trends and techniques. Our clients are always asked to review their experience with us and we now have a 5* rating on google reviews. We always monitor our reviews to see if there is anything more we can be offering to make sure your experience is consistent if not better every visit!

You can see what our clients say about us here.

We offer a full range of beauty treatments at our Foxhall Road salon. From massage, facials, lash extensions, spray tanning and gel nails. See a full list of treatments and information here.

No - we offer gel manicures and pedicures, currently using a range of OPI or The Gel Bottle colours. We also now offer The Gel Bottle - Builder In A Bottle system (BIAB), which is a file off builder gel, designed to strengthen your nails with great lasting power. Click here for information on nails at Hair Ministry Ipswich.

No - we only infill our own work. We would need you to have those lashes removed where you originally had them done and we would then start fresh with a full set of new ones.

Find out about Novalash extensions at Hair Ministry Ipswich here.

No - we would ask for these to be removed where you originally had them done and we would then start with a fresh new set.

No - we only offer beauty services at Hair Ministry Foxhall Road.

We offer Novalash extensions in various different lengths and styles. Click here for more information on Novalashes at Hair Ministry Ipswich.

We use a range of Dermalogica or our newest skincare collection Natural Spa. As part of our facial treatments we carry out a full skin analysis so we can use the correct products for your skin type. We have recently introduced some new facial treatments using the luxurious Natural Spa range which you can find more information on here.

Yes, Sienna X spray tanning is available at Hair Ministry Foxhall Road. For full information on how to prepare for your spray tan and after care advice click here.

ALL hair colour services, and ALL beauty treatments will require a 50% deposit to secure an online booking.

If you are a NEW client making an online booking for ANY service, you will be required to pay a 50% deposit for your first 2 visits.

Deposits are non-refundable if:

  • Less than 24 hours’ notice is given
  • You fail to attend an appointment without giving notice

Deposits are refundable if:

  • You cancel with more than 24 hours’ notice. (Hair extensions require 48hrs notice of cancellation)
  • If a service or treatment is unsuitable for you or cannot be provided by us for any reason.

Yes you can book your patch test online under the CONSULTATION category.

A patch test will need to be carried out no later the 48 hours prior to your colour appointment if you are:

- A client to the treatment at Hair Ministry
- An existing client that has not had a patch test within 6 months
- If you reacted badly to having Covid or a Covid vaccination and this is your first treatment since

PLEASE READ OUR UPDATED PATCH TESTING POLICY HERE to see if this applies to you. Be aware if you are to book a colour service, this needs to be BEFORE any cutting or blow drying service.

You may find limited or no availability for some days. In this case please call your chosen branch as we can add you to the waiting list, or join online by clicking one of the links below. You may be contacted by a member of staff to alter timings and discuss your colouring requirements.

  • Join the Pinewood salon waiting list here.
  • Join the Capel St Mary salon waiting list here.
  • Join the Foxhall Road salon waiting list here.
  • Join the Kesgrave salon waiting list here.

It is salon policy for all clients having ANY of the treatments listed below to have a patch test at least 48hrs prior to the treatment. We kindly ask the patch test be booked as close to the appointment as possible.

  • Hair Colour
  • HD brows**
  • Brow/lash tinting
  • Yumi Lash Lift
  • Lash Bomb Lash lift**
  • Lash extensions
  • Microblading
  • Brow Lamination

You require a patch test for the treatments listed above if;

- you are a new client to the treatment at Hair Ministry
- you are an existing client that has not had a patch test within 6 months
- if it is your first treatment returning from lockdown (as COVID can be asymptomatic and with the roll out of the vaccination program we must patch test ALL clients before their first hair colour/beauty treatment from lockdown)

It is manufactures guidelines to patch test again if;

- you are pregnant*
- you are breast-feeding*
- you have had medical/prescription changes since your last treatment
- you have experienced an adverse reaction to COVID or the COVID vaccination

Please be aware the following treatments require a NEW PATCH TEST following a positive test for COVID and following EACH COVID vaccination:

HD Brows**
Brow Lamination**
Microblading
YUMI Lash Lift**
Lash Bomb Lash Lift**

If you have had a vaccination, we will wait at least TWO WEEKS after, before we perform a patch test just in case a reaction presents itself and the cause can be determined. If it is found we do NOT have an up to date patch test on record, then the treatment may have to be adjusted accordingly or we reserve the right to rearrange the appointment for a later date.

Patch Test

If any reaction occurs during the processing time or during the following 48 hours, rinse immediately and a colouration will not be performed. This test represents an important precaution. However, be aware that even if a test has been carried out you may still experience an allergic reaction when colouring the hair. The patch test is not a guarantee of avoiding future allergic reactions. Please consult a doctor if there are any doubts.

**New manufacturers guidelines for YUMI LASH LIFT, LASH BOMB LASH LIFT and HD BROWS & BROW LAMINATION means we can no longer carry out a patch test or these particular services on anybody who is currently pregnant or breastfeeding. We are sorry for any inconvenience.

Please note: This policy is for client health & safety and to protect our salons professional duty of care.

Cancellation/No Show Policy

We understand that sometimes you may have to cancel an appointment. We kindly request you provide at least 24 hours’ notice. (Hair Extension bookings require 48 hours’ notice of cancellation)

Appointments can be cancelled online with more than 24 hours’ notice.

Anyone who fails to attend an appointment that was secured online without giving notice, and we are unable to contact you to reschedule, your payment method may be charged the remaining balance of your booking amount.

You may be asked to make an advance payment in full for any future bookings if you have missed appointments or failed to give us sufficient notice on more than 2 occasions.

DEPOSITS

Hair Colour Services
Clients will be kindly asked to pay the cost of the colour application time at the consultation appointment.

Beauty Services
Clients will be kindly asked to pay 50% deposit on their first beauty treatment.

Hair Extensions
Clients will be kindly asked to pay the cost of the application time to secure a Hair Extensions
appointment. Please provide at least 48 hours cancellation notice.

Deposits are non-refundable if:

  • Less than 24 hours’ notice is given
  • You fail to attend an appointment without giving notice

Deposits are refundable if:

  • You cancel with more than 24 hours’ notice. (Hair extensions require 48hrs notice of cancellation)
  • If a service or treatment is unsuitable for you or cannot be provided by us for any reason.

DEPOSITS - ONLINE BOOKINGS

ALL hair colour services, and ALL beauty treatments will require a 50% deposit to secure an online booking.

If you are a NEW client making an online booking for ANY service, you will be required to pay a 50% deposit for your first 2 visits.

Deposits are non-refundable if:

  • Less than 24 hours’ notice is given
  • You fail to attend an appointment without giving notice

Deposits are refundable if:

  • You cancel with more than 24 hours’ notice. (Hair extensions require 48hrs notice of cancellation)
  • If a service or treatment is unsuitable for you or cannot be provided by us for any reason.

Please be advised our prices are based on standard service timings. If a service proceeds to take the stylist longer, due to long or thick hair, or if a large amount of product is required, an additional price of £16 is applied per 15 minutes.

Due to the use of sharp tools, hazardous equipment and chemical products we politely ask young children do not wander about the salon unsupervised. We appreciate young children may need to accompany a family member in our beauty treatment rooms, so we ask clients be mindful of possible hazards before entering.

Hair Ministry thanks you for your support and co operation to continue doing what we love. Safely.

Model appointments are on Tuesdays and Wednesdays at The Academy, Foxhall Road.

If you are having a hair colour service at The Academy, you are required to take a quick, fuss-free patch test beforehand. Click here to find out more about our Patch Testing policy. It is also worth noting that model appointments may take longer, so please allow plenty of time.

All model appointments at The Academy are at a discounted rate. Check out our prices below.

Level 1 Pricelist

Model Appointments - Level 1 Prices

Level 2 Pricelist

Model Appointments - Level 1 Prices

You name it. We offer a wide range of hairdressing services at The Academy, with our trainees learning how to finesse everything from balayage to blowdries!

The Celeb o2 facial is a luxury combined facial, combining 6 popular treatments in one indulgent facial. It is a technology-driven rejuvenating skin treatment that delivers instantly noticeable results. It is suitable for all skin types, however after a full skin analysis with one of our skincare specialists, we will adapt the treatment and products that compliment the facial to each individuals needs. The Celeb o2 is a great introduction to the LumiHydo facials.

Concerns that can be treated:

• Fine Lines & Wrinkles
• Elasticity
• Acne Prone Skin
• Oily + Congested Skin
• Enlarged Pores
• Redness
• Pigmentation
• Scarring

Duration: 90 minutes
Cost: £90.00

The Oxypure infused facial is great to target dry and dehydrated skin. This facial removes dead skin cells and extracts impurities while simultaneously bathing new skin with cleansing, hydrating and moisturising serums. The treatment is soothing, refreshing, non-irritating and immediately effective.

Concerns that can be treated:

• Acne – Blackheads and whiteheads
• Wrinkles, fine lines, dry and dehydrated skin
• Uneven skin tone, hyper-pigmentation, sun damage and brown spots
• Scarring
• Enlarged Pores
• Rosacea

Duration: 60 minutes
Cost: £70.00

The Lumi Lift facial is a non-surgical treatment for skin tightening and firming loose or sagging skin and targets fine lines and wrinkles.

Concerns that can be treated:

• Anti-aging
• Pore Refining
• Sagging Skin

Duration: 60 minutes
Cost: £70.00

The Lumisculpt facial is a non-surgical treatment to tone and sculpt the face. Using ultrasound technology, to help absorb products deeper, stimulate collagen and lifts and tightens sagging skin.

Concerns that can be treated:

• Anti-aging
• Pore Refining
• Dull & Dehydrated Skin
• Sagging Skin

Duration: 60 minutes
Cost: £70.00

The Hydrate facial is a hydrating and oxygen enriching facial. A complete nourishing and comforting facial to restore vitality to dull, flaky and compromised skin. Gentle exfoliation allows the long-lasting, replenishing formulations to deliver deep hydration. The hydrate facial is a great option for dehydrated, red and sensitive skin types.

Concerns that can be treated:

• Dry Skin
• Dehydrated Skin
• Redness
• Sensitive Skin

Duration: 60 minutes
Cost: £70.00

The Luminfuse facial helps diminish scarring, reduce pigmentation, brighten dull skin and also targets age spots.

Concerns that can be treated:

• Scarring
• Pigmentation
• Dull Skin
• Uneven Skin Tone
• Age Spots

Duration: 60 minutes
Cost: £70.00

The Clear Facial Combines LED Therapy which is a non-invasive, pain-free and heat-free treatment used for speeding up wound healing, increasing collagen production and aiding in the destruction of acne bacteria.

• Anti Ageing
• Pigmentation
• Scarring
• Acne
• Rosacea
• Enlarged Pores
• Dry Skin

Duration: 60 minutes
Cost: £70.00

The Clear Derm facial is suitable for clients who suffer with acne, skin conditions, enlarged pores, oily skin and scarring.

Concerns that can be treated:

• Acne
• Enlarged Pores
• Oily Skin
• Scarring
• Acne Scarring
• Blackheads

Duration: 60 minutes
Cost: £70.00

An express treatment bespoke to your skin type and concerns. Your Lumi skincare specialist at Hair Ministry Group will carry out a full consultation to understand any areas that may need targeting.

Concerns that can be treated:

• Anti-ageing
• Pore Refining
• Oily & Congested Skin
• Redness & Pigmentation
• Line Reduction
• Hydration.

Duration: 30 minutes
Cost: £50.00