Question 1

Is Hair Ministry a Covid-Secure salon?

Accepted Answer

Hair Ministry has a firm focus on keeping our clients and team safe. As well as maintaining a spotless salon, we also adhere to all of the Government guidelines regarding Covid, including social distancing and personal hygiene. Read about our Covid safety measures here.

Question 2

What are your opening hours?

Accepted Answer

We love welcoming clients old and new into our Hair Ministry Salons located around Ipswich. You can see the opening times for each of our salons here: Foxhall Road Pinewood Kesgrave Capel St Mary

Question 3

How can I book a hair appointment at Hair Ministry?

Accepted Answer

It's very easy to book a hair appointment at Hair Ministry. You can call us on: Foxhall 01473 716654 Pinewood 01473687758 Kesgrave 01473 551305 Capel 01473 310273 Book online here or download our app here

Question 4

Do you have late night opening at Hair Ministry?

Accepted Answer

Our late opening hours are a Wednesday and Thursday these are 11am - 8pm.

Question 5

Do you have a waiting list if I can't secure an appointment when I had hoped?

Accepted Answer

Yes you can register you interest at either one of our salons: Foxhall Pinewood Kesgrave Capel Alternatively you can just call your chosen salon and a member of our reception team will be happy to add you.

Question 6

Do you offer hair consultations & who needs one?

Accepted Answer

Yes, we offer free hair consultations to help you find the perfect haircut, style or colour for you. During a detailed hair consultation we will analyse your hair, discuss your daily hair routines and come up with some ideas of hairstyles and colours that will suit you. If you are new to Hair Ministry or an existing client that is thinking about having a big colour change i.e light to dark or dark to light, we will need to carry out a full consultation. You can book your complimentary consultation here.

Question 7

Which treatments require a patch test?

Accepted Answer

It is salon policy for clients to have a patch test at least 48 hours prior to the following treatments:   	Hair colour  	HD Brows  	Brow/lash tinting  	Yumi lash lift  	Novalash eyelash extensions  	Microblading  	Brow lamination  See our full patch testing policy & information on patch testing and COVID here.

Question 8

Do I need a patch test if I've visited you in the past and had one?

Accepted Answer

Any new or existing client that has not had a patch test with Hair Ministry in the last 6 months must have a patch test. It is manufacturers guidelines to re-patch test clients who are:   	Pregnant  	Breastfeeding  	Had medical/prescription changes since last treatment  If you have been very ill with covid or had an adverse reaction to the covid vaccine we will need to carry out a patch test before we can colour you hair again. Please be aware the following treatments require a NEW PATCH TEST following a positive test for COVID and following EACH COVID vaccination:   	HD Brows**  	Brow Lamination**  	Microblading  	YUMI Lash Lift**  *New manufacturers guidelines for YUMI LASH LIFT and HD BROWS means we can no longer carry out a patch test or these particular services on anybody who is currently pregnant or breastfeeding. We are sorry for any inconvenience.

Question 9

I've coloured my hair loads in the past at home and professionally, does this mean I don't need a patch test?

Accepted Answer

We always carry out a patch test on new clients and anybody who hasn't had their hair coloured in the past 6 mont, no matter what else has been used in between time. We also advise calling ahead of your appointment if you are considering having a big colour change as we will need to re-patch test you and possibly take a strand test of your hair.

Question 10

What if I have a reaction to the patch test?

Accepted Answer

If you notice any irritation, redness, swelling or itching around the site of the patch test please wash it immediately and let us know, seek medical help if needed. We will advise you the next step from there.

Question 11

How do you carry out a patch test?

Accepted Answer

You will need to book in for a consultation in the week running up to your colour/beauty appointment, but no later then 48 hours prior to the treatment booking. We test on the inside crease of your arm as this provides better visibility to any possible reaction. We use a small amount of colour from our semi permanent range on one arm and permanent range on the other. For beauty treatments we use a small amount of the product that will be used for your particular treatment on the inside crease of your arm. It is important to then wait 48 hours for any type of reaction to occur before the colour/beauty service.

Question 12

How do I book a patch test?

Accepted Answer

When booking over the phone a member of our reception team will also book this for you. If you're booking online you can find the option to book a patch test under consultations. Book online here.

Question 13

Do you offer barber haircuts for men?

Accepted Answer

We are a unisex salon offering haircutting and styling for men and women.

Question 14

Which stylist is right for me?

Accepted Answer

All of our stylists have been through a training programme to ensure they meet the Hair Ministry standard. Each salon has a team of highly skilled stylists but some have more experience then others which is reflected in their job title and our pricing structure. For more creative cuts and colour, such as balayage and colour correction, short hair styling and under cutting, we recommend you book in with one of our more experienced stylists - senior stylist/director. If you need some advise please call your chosen salon and we will be happy to help.

Question 15

How much do you charge for a cut & blow dry?

Accepted Answer

Our prices vary depending on which level of stylist you choose and whether you are booking in for a trim or a restyle. You can check all of our prices here.

Question 16

How do I know you're the right salon for me?

Accepted Answer

We have a team of highly skilled stylists, we still provide regular training and education no matter how experienced the stylist is. This keeps us up to date on all the latest trends and techniques. Our clients are always asked to review their experience with us and we now have a 5* rating on google reviews. We always monitor our reviews to see if there is anything more we can be offering to make sure your experience is consistent if not better every visit! You can see what our clients say about us here.

Question 17

What beauty treatments do you offer?

Accepted Answer

We offer a full range of beauty treatments at our Foxhall Road salon. From massage, facials, lash extensions, spray tanning and gel nails. See a full list of treatments and information here.

Question 18

Do you do acrylic nails?

Accepted Answer

No - we offer gel manicures and pedicures, currently using a range of OPI or The Gel Bottle colours. We also now offer The Gel Bottle - Builder In A Bottle system (BIAB), which is a file off builder gel, designed to strengthen your nails with great lasting power. Click here for information on nails at Hair Ministry Ipswich.

Question 19

Can you infill lashes that have been done else where?

Accepted Answer

No - we only infill our own work. We would need you to have those lashes removed where you originally had them done and we would then start fresh with a full set of new ones. Find out about Novalash extensions at Hair Ministry Ipswich here.

Question 20

Do you infill gels that have been done else where?

Accepted Answer

No - we would ask for these to be removed where you originally had them done and we would then start with a fresh new set.

Question 21

Do you offer beauty services at all of your Hair Ministry Ipswich salons?

Accepted Answer

No - we only offer beauty services at Hair Ministry Foxhall Road.

Question 22

What lash extensions do you do?

Accepted Answer

We offer Novalash extensions in various different lengths and styles. Click here for more information on Novalashes at Hair Ministry Ipswich.

Question 23

What products do you use for facials?

Accepted Answer

We use a range of Dermalogica or our newest skincare collection Natural Spa. As part of our facial treatments we carry out a full skin analysis so we can use the correct products for your skin type. We have recently introduced some new facial treatments using the luxurious Natural Spa range which you can find more information on here.

Question 24

Do you offer spray tanning?

Accepted Answer

Yes, Sienna X spray tanning is available at Hair Ministry Foxhall Road. For full information on how to prepare for your spray tan and after care advice click here.

Question 25

Do I Have To Pay a Deposit When I Book Online?

Accepted Answer

A small deposit is taken to secure an online booking and will be taken off your final bill. You will lose this deposit if an appointment is missed or cancelled by you online. If an appointment is cancelled by a member of the team successfully you will be refunded.

Question 26

Do I Need To Book My Patch Test Online?

Accepted Answer

PLEASE READ OUR UPDATED PATCH TESTING POLICY HERE. Be aware if you are to book a colour service, this needs to be BEFORE any cutting or blow drying service.

Question 27

What If There Is Limited Availability?

Accepted Answer

You may find limited or no availability for some days. In this case please call your chosen branch as we can add you to the waiting list. You may be contacted by a member of staff to alter timings and discuss your colouring requirements.

Question 28

Patch Testing Policy

Accepted Answer

It is salon policy for all clients having ANY of the treatments listed below to have a patch test at least 48hrs prior to the treatment. We kindly ask the patch test be booked as close to the appointment as possible.   	Hair Colour  	HD brows**  	Brow/lash tinting  	Yumi Lash Lift  	Lash Bomb Lash lift**  	Lash extensions  	Microblading  	Brow Lamination  You require a patch test for the treatments listed above if; - you are a new client to the treatment at Hair Ministry - you are an existing client that has not had a patch test within 6 months - if it is your first treatment returning from lockdown (as COVID can be asymptomatic and with the roll out of the vaccination program we must patch test ALL clients before their first hair colour/beauty treatment from lockdown) It is manufactures guidelines to patch test again if; - you are pregnant* - you are breast-feeding* - you have had medical/prescription changes since your last treatment - you have experienced an adverse reaction to COVID or the COVID vaccination Please be aware the following treatments require a NEW PATCH TEST following a positive test for COVID and following EACH COVID vaccination: HD Brows** Brow Lamination** Microblading YUMI Lash Lift** Lash Bomb Lash Lift** If you have had a vaccination, we will wait at least TWO WEEKS after, before we perform a patch test just in case a reaction presents itself and the cause can be determined. If it is found we do NOT have an up to date patch test on record, then the treatment may have to be adjusted accordingly or we reserve the right to rearrange the appointment for a later date. Patch Test If any reaction occurs during the processing time or during the following 48 hours, rinse immediately and a colouration will not be performed. This test represents an important precaution. However, be aware that even if a test has been carried out you may still experience an allergic reaction when colouring the hair. The patch test is not a guarantee of avoiding future allergic reactions. Please consult a doctor if there are any doubts. **New manufacturers guidelines for YUMI LASH LIFT, LASH BOMB LASH LIFT and HD BROWS & BROW LAMINATION means we can no longer carry out a patch test or these particular services on anybody who is currently pregnant or breastfeeding. We are sorry for any inconvenience. Please note: This policy is for client health & safety and to protect our salons professional duty of care.

Question 29

Cancellation Policy

Accepted Answer

No Show/Cancellation Policy We understand that sometimes you may have to cancel an appointment. We kindly request you provide at least 24 hours’ notice. (Hair Extension bookings require 48 hours’ notice of cancellation) Appointments can be cancelled online with more than 24 hours’ notice. Anyone who fails to attend an appointment that was secured online without giving notice, and we are unable to contact you to reschedule, will be charged the full appointment amount. You will be asked to make full payment for any future bookings if you have not attended or failed to give us sufficient notice on more than 2 occasions.

Question 30

Deposit Policy

Accepted Answer

DEPOSITS Hair Colour Services Clients will be kindly asked to pay the cost of the colour application time at the consultation appointment. Beauty Services Clients will be kindly asked to pay 50% deposit on their first beauty treatment. Hair Extensions Clients will be kindly asked to pay the cost of the application time to secure a Hair Extensions appointment. Please provide at least 48 hours cancellation notice. Deposits are non-refundable if:   	Less than 24 hours’ notice is given  	You fail to attend an appointment without giving notice  Deposits are refundable if:   	You cancel with more than 24 hours’ notice. (Hair extensions require 48hrs notice of cancellation)  	If a service or treatment is unsuitable for you or cannot be provided by us for any reason.  DEPOSITS - ONLINE BOOKINGS ALL hair colour services, and ALL beauty treatments will require a 50% deposit to secure an online booking. If you are a NEW client making an online booking for ANY service, you will be required to pay a 50% deposit for your first 2 visits. Deposits are non-refundable if:   	Less than 24 hours’ notice is given  	You fail to attend an appointment without giving notice  Deposits are refundable if:   	You cancel with more than 24 hours’ notice. (Hair extensions require 48hrs notice of cancellation)  	If a service or treatment is unsuitable for you or cannot be provided by us for any reason.

Question 31

Additional Time Policy

Accepted Answer

Please be advised our prices are based on standard service timings. If a service proceeds to take the stylist longer, due to long or thick hair, or if a large amount of product is required, an additional price of £16 is applied per 15 minutes.

Question 32

Child Safety Policy

Accepted Answer

Due to the use of sharp tools, hazardous equipment and chemical products we politely ask young children do not wander about the salon unsupervised. We appreciate young children may need to accompany a family member in our beauty treatment rooms, so we ask clients be mindful of possible hazards before entering. Hair Ministry thanks you for your support and co operation to continue doing what we love. Safely.

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